It's Never As Easy As They Claim

Nothing is ever as easy as everyone would have you believe. Telephone systems that are supposed to efficiently route our calls will soon necessitate adding another key pad to the average telephone to accommodate all the possible choices. Fast food is no longer fast and by the time you get through the drive-up window at the bank you've missed a payment on the bills you were putting the money in to cover.

I recently received a gift certificate to Barns and Noble (the certificate was from Vocus, an excellent product, check it out). When I got the certificate in an email my first thought was that I was caught in a fishing expedition. After I checked it out and found that it was in deed a real gift I went to the Barns and Noble site to put it to use. When checking out the B&N system took the certificate number but didn't show that the gift was deducted from my total purchase and asked for a credit card. Now I would have bet that I was the victim of a trick or had just bitten the hook.

To ensure all was still well I tried to call the B&N number provided on the check-out form. As you may have guessed I got a recording and the opportunity to select from a number of choices. The first set of numbers led to another set but with a little perseverance I finally got to talk to a human who ensured me that all was on the up and up (I didn't need the credit card) and that I should call later to verify that the certificate had been applied,

After waiting the allotted time I called back, went through the options drill to get through to a human, and that's where the second half of the fun began. I was asked to supply the order number, my name and address, the billing and shipping addresses, my email address and the name of something on my order. I would have offered a DNA sample but figured that after that verification fiasco I would probably be too old to read and couldn't pay someone to read to me because my money was still being processed by the bank.

Yesterday, I tried to set up things so that notice of my blog entries would be posted to my Twitter account. That simple and easy procedure took over two hours and never verified that it had been done correctly.

I think I liked a lot of things when they were harder to accomplish.